The County of San Mateo Employee Performance and Development Program (PDP) replaces Annual Reviews with a Continuous Coaching model, so employees and supervisors get actionable feedback today and support to grow for tomorrow. 

This allows for employees and supervisors to receive actionable feedback and support regularly or in real time, rather than once a year. The 4 Pillars (shown above) is our model that encourages more regular one-on-one discussions, goal discussions, and recognition to foster a more transparent and open culture between employees and supervisors. We leverage surveys and data reporting shared with County leadership focused on feedback content that provides a framework for conversations and concerns at check-ins and staff meetings between supervisors and employees.

The wordcloud above shows Program participant responses to the question: "What do you love about your job?," and illustrates that the most important motivator for our employees isn't a paycheck -- it's service to our community and each other.