In 2006, the Board of Supervisors approved the implementation of the STARS Program to recognize County programs that demonstrate outstanding customer service and program performance in alignment with the County’s Shared Vision. The program was expanded in 2008 to include the Green and Employee Suggestion award categories and expanded again in 2016 to include a category for Diversity.

Call for entries takes place annually in the late Summer/early Fall for the prior fiscal year ending June 30th. An eligible program is one that provides an ongoing service to the public or internal customers. For the Employee Suggestion award, employees submit the suggestions at the Employee Innovation Challenge.

Call for Entries

2023 Entries are now close. 


Award Descriptions

The Customer Service Award recognizes and rewards County programs that demonstrate innovation and/or resourcefulness in providing outstanding customer service.

The Program Performance Award recognizes and rewards County programs that show significant improvement in performance measure results or that sustain a high level of performance.

The Green Award recognizes and rewards programs/projects that demonstrate leadership and creativity in “greening” their facilities, operations and/or programs and increasing the visibility of climate change actions by San Mateo County government. Programs that have implemented innovative greening projects are encouraged to submit entries.

The Diversity, Equity, & Inclusion Award recognizes and rewards County programs that foster and promote diversity and inclusion for employees and/or populations served.