In 2006, the Board of Supervisors approved the implementation of the STARS Program to recognize County programs that demonstrate outstanding customer service and program performance in alignment with the County’s Shared Vision. The program was expanded in 2008 to include the Green and Employee Suggestion award categories and expanded again in 2016 to include a category for Diversity.

Call for entries takes place annually in the late Summer/early Fall for the prior fiscal year ending June 30th. An eligible program is one that provides an ongoing service to the public or internal customers. For the Employee Suggestion award, employees submit the suggestions at the annual Employee Innovation Summit.

Award Descriptions

The Customer Service Award recognizes and rewards County programs that demonstrate innovation and/or resourcefulness in providing outstanding customer service.

The Program Performance Award recognizes and rewards County programs that show significant improvement in performance measure results or that sustain a high level of performance.

The Green Award recognizes and rewards programs/projects that demonstrate leadership and creativity in “greening” their facilities, operations and/or programs and increasing the visibility of climate change actions by San Mateo County government. Programs that have implemented innovative greening projects are encouraged to submit entries.

The Diversity & Inclusion Award recognizes and rewards County programs that foster and promote diversity and inclusion for employees and/or populations served.

 

2020-2021 Stars Award Recipients

Customer Service Award: California Children's Services Medical Therapy Unit (CCS-MTU) - County Health, Family Health Services  
California Children's Services Medical Therapy Unit (CCS-MTU) - County Health, Family Health Services
CCS-MTU provides free physical and occupational therapy services to kids and young adults age 0-21 years with qualifying lifelong disabilities including diagnoses such as cerebral palsy, muscular dystrophy, spina bifida, spinal cord injury, traumatic brain injury as well as other chronic conditions. The program coaches and instructs parents and caregivers on activities so that the children reach their potential.
Program Performance Award: Access to Programs and Services to Inspire Reentry and Empowerment (ASPIRE) Program - Sheriff’s Office
The Sheriff's Office jail programming initiative, (ASPIRE) Program aims to provide evidence-based programs and case management services to men and women who are incarcerated at the Maple Street Correctional Center (MSCC) and the Maguire Correctional Facility (MCF). The ASPIRE Program offers four key services to justiceinvolved individuals. First, In-Custody Case Managers (ICCMs) conduct service needs assessments of inmates. Second, the ICCMs provide individual case management to inmates during their incarceration. Third, the Sheriff’s Office provides targeted programming including educational, vocational, cognitive behavioral, and activity-based programs, and fourth, the ICCMs work with inmates to develop reentry plans prior to their release
Green Award: Elections Wait Time Widget Tool - County Clerk-Recorder & Elections (ACRE)
The Registration and Elections Division implemented the Wait Time Widget Tool (Widget Tool) to track wait times at Vote Center locations. The Widget Tool is an additional feature provided by ePollbook vendor Tenex. There was no additional cost from the vendor, however there were staff costs associated with implementing the feature such as configuration of the site, loading of the Vote Centers, UA testing, etc.
Diversity & Inclusion Award: Equity and Inclusion Initiatives in SMC Elections - County Clerk-Recorder & Elections (ACRE)
San Mateo County was one of the first Election departments in the state to formally establish community-based citizen advisory committees, such as the Language Accessibility Advisory Committee (LAAC), Voting Accessibility Advisory Committee (VAAC), and Voter Education and Outreach Advisory Committee (VEOAC), with the primary goal of substantially increasing voter participation and engagement amongst communities that traditionally have experienced low voter turnout in local, state, and federal elections.
For more information about the 2020-2021 Stars Award Recipeints, please visit
https://sanmateocounty.legistar.com/LegislationDetail.aspx?ID=5461868&GUID=3B41F97C-3ECC-4DFB-9672-B6AE3E59AF05