Performs appropriate amount of work or services on a timely basis
Quality
Extent to which the work is complete, thorough, effective and accurate
Innovation
Takes calculated risks for the benefit of customers and/or the organization
Uses information technology to improve effectiveness and achieve results
Is open-minded when presented with a new perspective or new ideas
Looks for other solutions when traditional methods don’t work
Level of Effort
Is self-motivated and maintains effort despite obstacles and setbacks
Accomplishes assigned individual goals and objectives effectively, efficiently, and according to standards and expectations
Sees opportunities or identifies potential problems and takes the initiative to follow through rather than wait for problems to arise
Commitment to Service
Committed to quality public service through statements and actions
Takes personal responsibility for meeting commitments to internal and external customers and correcting problems
Readily adjusts priorities to respond to current needs and changing customer demands
Attendance
Complies with attendance requirements
Arrives at work on time
Is punctual with lunch hour and break periods
Attention to Safety
Follows safety processes and procedures and demonstrates safe behavior in all actions and activities
Professionalism
Adherence to County Standards and Policies
Integrity
Assumes responsibility and accountability for decisions and actions
Demonstrates high standards of honesty, trust, and openness
Respect
Treats all persons with courtesy and respect
Cooperation
Willing to help others
Values others’ input and expertise and is willing to learn from others
Consistently develops and sustains cooperative working relationships
Is receptive to feedback
Asks for and accepts help or assistance when needed
Responsiveness
Anticipates and responds to external change
Is flexible when faced with external constraints, and adapts methodology and ideas quickly to immediate or anticipated changes in the external environment
Reliability
Can be depended upon to accept assignments and complete work and projects on time
Does what needs to be done to deliver and achieve results
Maintains a professional demeanor in stressful and difficult situations
Adaptability
Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles to get the best out of a situation
Understands other people’s points of view
Ethical conduct
Behaves in a fair and ethical manner toward others
Problem Solving and Judgement
Quality of job-related decisions
Identifies the cause of problems and finds the necessary resources and information to solve the problems
Re-sets priorities based on changing needs or new requests
Maintains the best interests of the County as well as customers
Makes sound job-related decisions, develops alternative solutions and recommendations and selects proper course of action; understands impact of decision and actions
Takes responsibility for understanding the reasoning behind key policies, practices and procedures
Organizational skills
Prioritizes workload and manage information flow efficiently
Leadership
Is proactive in approach to the job
Shows initiative and flexibility in meeting challenges and solving problems
Creativity
Develops new methods and approaches for the purpose of improvement
Interpersonal Skills
Orally expresses ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate to the audience and the occasion
Expresses facts and ideas in writing in a clear, convincing, and organized manner that is appropriate to the audience and the occasion
Respects cultures and values different from one's own
Interpersonal Communication
Listens empathically
Resolves interpersonal conflict effectively\
Works jointly with others and is open to different and opposing perspectives in order to achieve better outcomes
Keeps management informed of decisions
Uses multiple channels to ensure effective communication (e-mail, phone, meetings)
Job Specific Contribution
Job specific knowledge
Understands job procedures, methods, components, facts and information related to assignments
Remains up to date with job-related laws, regulations, policies, procedures, trends, and developments
Job specific skills
Applies appropriate technical and procedural skills related to assignments
Managing Employee Performance (for Managers and Supervisors)
Recommending or Selecting Talent
Makes selection decisions that are objective, fair, consistent, job related, and documented
Values cultural diversity and individual differences in the workforce
Uses the probationary period properly and effectively
Coaching and Developing Talent
Provides or ensures that staff receives on going and timely feedback, coaching, and mentoring to increase skills/knowledge and improve performance
Identifies, plans and/or provides training, support, and growth experiences that support and enhance goal achievement and performance
Delegates effectively to develop staff and build productive capacity
Recognizes and rewards achievements and contributions
Leadership
Political Astuteness - Considers probable support or opposition to ideas or actions based on political interest and constraints
Sets priorities to align work with, and in support of, agency or division goals
Uses strategies to promote team morale and productivity
Asks questions to encourage team input and focuses team on the topic at hand.
Acts to promote a cooperative environment conducive to personal and professional development and employees’ sense of belonging.
Makes difficult or controversial decisions when necessary
Maintaining High Standards of Performance
Establishes and clearly communicates performance goals and expectations
Responds to employees’ needs, ensuring they have the necessary resources to do their work
Acts to correct behaviors and performance that are inconsistent with goals, standards, and expressed values and interests
Initiates and supports progressive disciplinary action when coaching and corrective actions fail to correct performance or conduct problems
Supports programs and activities that promote employee well being and balance.
Evaluating Performance
Communicates goals, standards and expectations at the beginning of the annual performance management cycle
Provides timely feedback and coaching throughout the year so that annual performance evaluations contain no surprises
Conducts performance evaluations annually and writes clear and constructive narratives to support ratings
Operating within Legal, Labor, and Policy Framework
Treats all employees in a fair and equitable manner
Maintains a work environment free of illegal bias or discrimination, harassment, and retaliation
Managing the Work
Ensures that processes are in place to achieve program/unit goals
Ensures that service quality meets the appropriate standards and expectations
Plans, organizes and prioritizes the work of the unit effectively
Manages financial resources wisely to contain or reduce costs
Discretionary Factor - Other (To be added by Supervisor)
Instructions: Add criteria applicable to the Department or Unit, not already covered by the Countywide categories.