FOR BENEFIT ASSITANCE OR QUESTIONS ABOUT YOUR PLAN 

Call Benefits Division at 650-363-1919.

TO REACH AETNA DIRECTLY, PLEASE CONTACT THE DEDICATED

Concierge Phone Line for County Members at: 833-576-2494     

 

ATTENTION: AETNA MEMBERS

On January 1, 2023, we transitioned medical carriers from Blue Shield to Aetna. We understand that many Aetna members have experienced issues with this transition and we wanted to share that the County of San Mateo is committed to helping you with any concerns or issues related to the Aetna transition.                                       

DEDICATED PHONE LINE FOR AETNA MEMBERS WHO ARE EXPERIENCING PROBLEMS

If you are experiencing any Aetna issue and/or you need assistance resolving issues, we have set up a dedicated number for you to contact the Human Resources Benefits Manager, Kim Pearson.

Kim Pearson, Benefits Manager : 650-647-4344

8:00am-5:00pm Monday through Friday

Kim will work directly with Aetna Executive Management to help resolve any concerns you are having with Aetna.  

 

Aetna Replaces Blue Shield Effective 01/01/2023 

The County of San Mateo will transition on January 1, 2023 to a new medical insurance carrier – Aetna.  Aetna will replace ALL Blue Shield plans and will provide you with the same comprehensive coverage, the same overall benefits and co-payment schedule while also expanding coverage areas and giving many an option to save money each month!

Available Plans starting 1/1/2023:

  • The Aetna Value Network (AVN) HMO plan will replace the Blue Shield Trio HMO and offers an even larger network of doctors and hospitals, including the PAMF/Mills-Peninsula Division. (PLEASE NOTE: Not all PAMF Divisions are part of AVN so check your PCP provider to confirm.)
  • Aetna’s  Full HMO plan will replace the Blue Shield Access+ HMO and offer comparable coverage with a network that is available in 33 states. (Blue Shield HMO was only available in California so this expansion to 33 States is NEW!!)
  • Aetna’s OAMC PPO ($200 Deductible) plan) which is called Open Access Managed Choice POS or OAMC for short – will replace the Blue Shield PPO plan.  Aetna has a nationwide network that offers comparable coverage with greater access to in networks providers.

For more information including Aetna Plan Comparisons, please visit this link: https://www.smcgov.org/hr/open-enrollment

For more information, to find a provider, and for additional resources, visit the Aetna website specifically designed for: