San Mateo County cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey. Note: questions marked with an * are required. Please check the box(es) of the services provided to you by Housing & Community Development: Check any that apply Housing Rehab Program First Time Homebuyer Program Housing Development Project Minor Home Repair Program (CID, North Peninsula, etc.) Public Facility Rehab Project Micro-Enterprise/Business Development Public Services Contract Other HCD Please check the box(es) of the services provided to you by Housing Authority: Check all that apply Housing Choice Voucher Moderate Rehab Moving to Work Project-Based Public Housing Shelter Plus Care Supportive Housing Other HA Please rate: Questions Excellent Good Fair Poor N/A No Answer Response Time Excellent Good Fair Poor N/A No Answer Courtesy of Staff Excellent Good Fair Poor N/A No Answer Knowledge of Staff Assisting You Excellent Good Fair Poor N/A No Answer Helpfulness of Written Information Excellent Good Fair Poor N/A No Answer Helpfulness of Verbal Information Excellent Good Fair Poor N/A No Answer Staff Availability Excellent Good Fair Poor N/A No Answer Information About the Process Excellent Good Fair Poor N/A No Answer Appropriate Follow-up Excellent Good Fair Poor N/A No Answer Overall Satisfaction with Service Excellent Good Fair Poor N/A No Answer If you answered Fair or Poor to any of the previous questions, please indicate what was unsatisfactory about the service. In order to improve our service, we would appreciate your comments and suggestions: Would you like us to contact you regarding your complaint or suggestions? Yes No No Answer If you would like to recognize an employee who provided excellent service, please indicate his or her name and how they assisted you: Contact Information Name Email Phone Address City/Town State/Province - None -AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (Canada, Europe, Africa, or Middle East)Armed Forces AmericasArmed Forces PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyomingAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNova ScotiaNorthwest TerritoriesNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon ZIP/Postal Code Fax CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.