The mission of the Technology Services Department (TSD) is to connect employees within the County government and to connect residents to their government. The department strives to promote the effectiveness and efficiency of government and build stronger connections through reliable and secure infrastructure and applications, responsive service delivery, and greater transparency of information.
TSD fulfills this mission by regularly investing in technology upgrades and implementing innovative solutions to improve service delivery to County residents and visitors.
ISD Staff at North Fair Oaks Clinic
Featured Projects
County SIP VoIP Transition
The Information Services Department (ISD) manages the County’s telephone infrastructure. This project focuses on replacing the aging analog voice system with a modern Voice over Internet Protocol (VoIP) solution. Most of the infrastructure is already in place, and departments are migrating to the VoIP solution in phases. The new VoIP system will provide greater scalability, reliability, and more flexible allocation of telephone resources helping County departments better serve the community.
Estimated completion: December 2026
| Project Description | FY 2025–26 Adopted | FY 2026–27 Projected | FY 2027–30 Projected | Five Year Total |
|---|---|---|---|---|
| County SIP VoIP Transition |
$200,000 |
$200,000 | $518,753 | $918,753 |
Robotic Process Automation Solution
The Information Services Department (ISD) has implemented a Robotic Process Automation (RPA) platform to automate large volume manual and repetitive administrative tasks performed by staff. The RPA platform automates these repetitive tasks, speeds-up processes, and creates many opportunities for staff to perform value added tasks. The implementation of RPA significantly improves both the efficiency and completion time of processes and ultimately enhances customer and staff experience.
Estimated completion: June 2027
| Project Description | FY 2025–26 Adopted | FY 2026–27 Projected | FY 2027–30 Projected | Five Year Total |
|---|---|---|---|---|
| Robotic Process Automation Solution | $58,184 | - | - | $58,184 |
Radio Roadmap Projects
The Radio Roadmap consists of multiple projects spanning infrastructure upgrades, physical construction, and system-wide performance improvements. The Technology Services Department (TSD) supports the County’s critical public safety radio infrastructure heavily used by law enforcement agencies, fire departments, emergency medical services, ambulance providers, and regional hospitals to deliver a unified emergency response for County residents and visitors.
One key initiative, the Microwave Ring Equipment Modernization Project, will upgrade the County’s digital microwave system to enhance radio communications and voice data transport capabilities. This modernization will allow the County to take advantage of new features and tools in radio communications and is expected to be completed by early 2026. The remaining projects in the Radio Roadmap will be executed in parallel, with the majority targeted for completion by FY 2029-30.
Estimated completion: June 2030
| Project Description | FY 2025–26 Adopted | FY 2026–27 Projected | FY 2027–30 Projected | Five Year Total |
|---|---|---|---|---|
| Radio Roadmap Projects | $14,269,366 | $7,500,000 | $42,199,463 | $63,968,829 |
Identity and Access Management (IAM)
The Information Services Department (ISD) is implementing a multi-phase upgrade of several platforms and processes designed to provide strengthened protections against privileged access and account vulnerabilities as well as enhance the County's Single Sign-on platform and automate user management across ISD supported systems. ISD is partnering with the Controller and Human Resources departments to standardize user and contractor automation processes and automate those processes over the project duration, which is projected to last between 12 and 18 months.
Estimated completion: June 2027
| Project Description | FY 2025–26 Adopted | FY 2026–27 Projected | FY 2027–30 Projected | Five Year Total |
|---|---|---|---|---|
| Identity and Access Management (IAM) | $500,000 | - | - | $500,000 |
Download an Excel file of all projects and Adopted and proposed budget information