Detailed instructions on how to create a virtual appointment can be found in our "Using Virtual Appointments" document:

Using Virtual Appointments

To make a Virtual Appointment a Microsoft account is required. You may create a free account online at

To make the most of your appointment, please provide as much detail as possible regarding the reason for your appointment in the Notes section of the Contact Details. 

The appointment calendar does not coordinate with the calendars of specific planners and requests to meet with them noted in the appointment notes may not be accommodated. To make an appointment with a specific planner please contact them directly. Find direct email addresses on our Department contact info page.

To make an Early Assistance or Design Review Pre-Application Meeting, please contact the Planning Information Desk directly at or (650) 363-1825.

If you need assistance creating an appointment, please call (650) 363-4161.  

On the day/time of your appointment if you have trouble connecting please reach out to the following numbers for assistance:

  • For Planning Appointments (650) 363-1825
  • For Building Appointments (650) 599-7311