Welcome to the Office of the Ombudsperson!
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San Mateo County Children and Family Serivces (CFS) welcomes your feedback on services received from and interactions with our personnel. Was there a particular program or staff person that made a positive impact for you or your family? Let us know!

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The Ombudsperson is a neutral party who helps resolve complaints or answer questions about San Mateo County, Children and Family Services (CFS) policies or practices, and is a liaison between CFS and the public, clients, and other governmental and private agencies. Check out our Frequently Asked Questions page for more inforamtion on the San Mateo County, Children and Family Services Ombudsperson.

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For information about how to file a formal request for grievance hearing specific to child welfare program, please visit our Grievances page.

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