How can the Office of the Ombudsperson help you?
• We will provide information, answer questions and/or identify staff or resources to address your issues.
• We will research Agency policies and procedures that may assist you in resolving your complaint.
• We will assure that matters are treated in a confidential manner as appropriate.
• We will facilitate prompt resolutions of complaints in an independent, impartial, objective and professional manner.
Is there anything the Office of the Ombudsperson cannot do?
• We do not have the authority to overturn a court decision or make recommendations to the court.
• We cannot investigate matters when appeals or lawsuits are pending against the County.
• Personnel and disciplinary matters are referred to an Agency manager for the appropriate action.
• We are unable to give legal advice.
• We cannot ensure implementation of any recommendation made following our investigation.
Who can contact the Ombudsperson’s office?
Anyone can call: children, parents, grandparents, relatives, foster parents, attorneys, physicians, therapists, social workers, teachers, related agencies, or community organizations, etc.
How can I send in a kudos or compliment about the services I received or a staff person(s) that provided exceptional service?
How can I file a complaint with the Office of the Ombudsperson?
For the quickest response please contact our office by phone or e-mail. You may also submit a complaint in writing. Simply download the complaint form in English or Spanish, complete and mail to:
DCFAS Ombudsperson Program
9750 Business Park Dr. Suite 220
Sacramento, CA 95827
Telephone: (916) 875-2000
Fax: (916) 854-9443
E-mail: DCFAS-Ombudsperson@saccounty.net
What if I disagree with the Ombudsperson’s findings?
The Ombudsperson’s findings concludes departmental actions. Disagreements with the Ombudsperson's report of findings should be directed to:
California Department of Social Services (CDSS)
Children’s Services Operations and Evaluations Branch
744 P Street, M/S 8-12-91
Sacramento CA 95814
(916) 651-8100
Web Link: https://www.cdss.ca.gov/inforesources/child-welfare-program-improvement
Civil Rights Coordinator
Responsible for ensuring Child Protective Services (CPS) and Senior and Adult Services (SAS) adhere to Division 21 regulations. The purpose of Division 21 Civil Rights Nondiscrimination in State and Federally assisted programs is to effectuate the provisions of the following laws, as amended to ensure that the administration of public assistance and social services programs are nondiscriminatory, and that no person shall, because national origin, color, race, ancestry, ethnic group, age, sex, gender identity, gender expression, sexual orientation, marital status, domestic partnership, medical condition, genetic information, religion, political affiliation, disability be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity receiving federal or state financial assistance:
• Title VI of the Civil Rights Act of 1964
• Section 504 of the Rehabilitation Act of 1973
• Title II of the Americans with Disabilities Act of 1990
• The Age Discrimination Act of 1975
• The Food Stamp Act of 1977
• California Civil Code, Section 51 et seq.
• California Government Code, Section 11135 et seq.
• California Government Code, Section 4450
• California Welfare and Institution Codes
• Other applicable federal and state laws and their implementing regulations
How can the Office of the Ombudsperson help you?
• We will provide information, answer questions and/or identify staff or resources to address your issues.
• We will research Agency policies and procedures that may assist you in resolving your complaint.
• We will assure that matters are treated in a confidential manner as appropriate.
• We will facilitate prompt resolutions of complaints in an independent, impartial, objective and professional manner.
Is there anything the Office of the Ombudsperson cannot do?
• We do not have the authority to overturn a court decision or make recommendations to the court.
• We cannot investigate matters when appeals or lawsuits are pending against the County.
• Personnel and disciplinary matters are referred to an Agency manager for the appropriate action.
• We are unable to give legal advice.
• We cannot ensure implementation of any recommendation made following our investigation.
Who can contact the Ombudsperson’s office?
Anyone can call: children, parents, grandparents, relatives, foster parents, attorneys, physicians, therapists, social workers, teachers, related agencies, or community organizations, etc.
How can I send in a kudos or compliment about the services I received or a staff person(s) that provided exceptional service?
How can I file a complaint with the Office of the Ombudsperson?
For the quickest response please contact our office by phone or e-mail. You may also submit a complaint in writing. Simply download the complaint form in English or Spanish, complete and mail to:
DCFAS Ombudsperson Program
9750 Business Park Dr. Suite 220
Sacramento, CA 95827
Telephone: (916) 875-2000
Fax: (916) 854-9443
E-mail: DCFAS-Ombudsperson@saccounty.net
What if I disagree with the Ombudsperson’s findings?
The Ombudsperson’s findings concludes departmental actions. Disagreements with the Ombudsperson's report of findings should be directed to:
California Department of Social Services (CDSS)
Children’s Services Operations and Evaluations Branch
744 P Street, M/S 8-12-91
Sacramento CA 95814
(916) 651-8100
Web Link: https://www.cdss.ca.gov/inforesources/child-welfare-program-improvement
Civil Rights Coordinator
Responsible for ensuring Child Protective Services (CPS) and Senior and Adult Services (SAS) adhere to Division 21 regulations. The purpose of Division 21 Civil Rights Nondiscrimination in State and Federally assisted programs is to effectuate the provisions of the following laws, as amended to ensure that the administration of public assistance and social services programs are nondiscriminatory, and that no person shall, because national origin, color, race, ancestry, ethnic group, age, sex, gender identity, gender expression, sexual orientation, marital status, domestic partnership, medical condition, genetic information, religion, political affiliation, disability be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity receiving federal or state financial assistance:
• Title VI of the Civil Rights Act of 1964
• Section 504 of the Rehabilitation Act of 1973
• Title II of the Americans with Disabilities Act of 1990
• The Age Discrimination Act of 1975
• The Food Stamp Act of 1977
• California Civil Code, Section 51 et seq.
• California Government Code, Section 11135 et seq.
• California Government Code, Section 4450
• California Welfare and Institution Codes
• Other applicable federal and state laws and their implementing regulations