General Enquiries

Call us at (650) 802-6598 or email reception at 

If you call and are not answered straight away please leave a clear message with:

  • Your name
  • Your contact number
  • Brief description of what service you require

NOTE: please repeat critical details, especially if you're calling from a cellphone as your coverage may be spotty.

NOTE: we will call you back and arrange an appointment if required so please ENSURE your own voicemail box is not full and that your number will accept incoming calls (it will be from a general #, not the one listed above). 


Document Drop Off

Before making the journey check with your VSR that it will be necessary. Depending on the situation we can sometimes use scans.

  • There is NO document drop off at our main office on Quarry Rd.
  • You may drop documents off Monday thru Friday (9am - 11am, and 1pm - 3pm) at HSA, 400 Harbor Blvd, Building B Lobby, Belmont 94002 (
  • Our VSRs will call in at this office periodically during the week to pick up veterans' docs
  • NOTE: we will hold onto all vital documents dropped off. Vital documents will not be destroyed so you may collect them if needed.


CA Driver's License "VETERAN"

We have a page here with instructions.


How To Order Your Own Military Records

We have a page here with instructions.



Q. How long will it take for someone to get back to me if I leave a voicemail?  

A. We'll reach out within one working day, usually sooner.

Q. What are the hours?

A. Normal office hours, per this website.

Q. Can I drop documents off at the office?

A. See the Document Drop Off section above.

Q. Can I arrange for a video call?

A. Yes, we can set up video calls for you if you have access to a computer with an internet connection. We use Microsoft Teams video conferencing but you don't need an account to be able to use it.