• We wish to help you during this difficult and emotional time.  Please allow us to assist you in understanding the child support process.  Children need two involved parents, and we hope that the child support program will serve the families who need it well.  Both parents are legally required to shoulder the responsibility of helping their children grow and develop into adulthood.

    We will work with both parents to provide respectful, effective and efficient services.  We will demonstrate our care and commitment as we engage with you to establish a child support order that is fair and allows for consistent payments to children, so they will have a better chance to succeed in the world.

    Please take some time to review the information provided. If you have any questions about either your case or the child support process, please contact our office. You can send us email through our website at smcdcss@smcgov.org or call our Customer Service Center toll free at (866) 901-3212 between the hours of 8:00 a.m. to 4:45 p.m. Monday through Friday.  You are also welcome to visit our office in Redwood City. Our caseworkers meet with visitors during office hours, which are Monday through Thursday, 9:00 am to 4:00 pm. If you wish to schedule a virtual appointment, please contact us. Customer Connect offers 24/7 online access to your case information. Sign up at https://childsupport.ca.gov/customer-connect/

    I hope that the information available on this website will help you learn more about our department and the child support process. We look forward to working in partnership with you on your child support case.

    Contact Information
    Child Support Services – Main Office
    555 County Center
    2nd Floor
    Redwood City, CA 94063Get Directions
    Monday - Thursday:
    9:00 am - 4:00 pm
    Lobby open for in-person drop-ins and appointments
    Lobby closed/Call Center Open: 8:00am - 4:45pm (closed 12:00pm - 1:00pm) . See more details below 
    Saturday - Sunday:
    Contact Information
    Toll Free: (866) 901-3212 TTY toll free: (866) 399-4096 Fax: (650) 366-4711 Email: smcdcss@smcgov.org
    Social Media

    Please watch the short video about a 6 year old girl's message to her mom after her parents get divorced. Children need and want both parent's love and support. Watch Video