Tell us what you think! San Mateo County cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey. Service Provided Let us know how we're doing Questions Excellent Good Fair Poor N/A Response Time Excellent Good Fair Poor N/A Courtesy of Staff Excellent Good Fair Poor N/A Knowledge of Staff Assisting You Excellent Good Fair Poor N/A Helpfulness of Written Information Excellent Good Fair Poor N/A Helpfulness of Verbal Information Excellent Good Fair Poor N/A Staff Availability Excellent Good Fair Poor N/A Information About the Process Excellent Good Fair Poor N/A Appropriate Follow-up Excellent Good Fair Poor N/A Overall Satisfaction with Service Excellent Good Fair Poor N/A If you answered Fair or Poor to any of the previous questions, please indicate what was unsatisfactory about the service. In order to improve our service, we would appreciate your comments and suggestions. If you would like to recognize and employee who provided excellent service, please indicate their name and how they assisted you. Please provide the name of your loved one who passed away. Please provide your name and address. Please provide your telephone number if you would like someone to contact you. Please provide your email address if you would like someone to contact you. Leave this field blank