Website Customer Satisfaction Survey

Our goal is to serve the public through an informative and helpful website. Your comments will assist us in serving visitors like you. Please take a few moments to answer the questions below.

What was the purpose of your visit to the San Mateo County website? *

Did you find what you were looking for? *

Yes

If yes, how easy was it to find?

Very Easy

Easy

Somewhat Difficult

Difficult

How often do you visit the San Mateo County website?

Please rate the following:

	1	2	3	4	5
Appearance:(Layout/design/colors, and imagery)	Appearance:(Layout/design/colors, and imagery) - 1	Appearance:(Layout/design/colors, and imagery) - 2	Appearance:(Layout/design/colors, and imagery) - 3	Appearance:(Layout/design/colors, and imagery) - 4	Appearance:(Layout/design/colors, and imagery) - 5
Content: (Are pages clearly labeled and easy to read?)	Content: (Are pages clearly labeled and easy to read?) - 1	Content: (Are pages clearly labeled and easy to read?) - 2	Content: (Are pages clearly labeled and easy to read?) - 3	Content: (Are pages clearly labeled and easy to read?) - 4	Content: (Are pages clearly labeled and easy to read?) - 5
Navigation: (Can information be easily found?)	Navigation: (Can information be easily found?) - 1	Navigation: (Can information be easily found?) - 2	Navigation: (Can information be easily found?) - 3	Navigation: (Can information be easily found?) - 4	Navigation: (Can information be easily found?) - 5
Search tool: (Were the search results helpful?)	Search tool: (Were the search results helpful?) - 1	Search tool: (Were the search results helpful?) - 2	Search tool: (Were the search results helpful?) - 3	Search tool: (Were the search results helpful?) - 4	Search tool: (Were the search results helpful?) - 5
Ease of Use: (Overall, how easy is the site to use?)	Ease of Use: (Overall, how easy is the site to use?) - 1	Ease of Use: (Overall, how easy is the site to use?) - 2	Ease of Use: (Overall, how easy is the site to use?) - 3	Ease of Use: (Overall, how easy is the site to use?) - 4	Ease of Use: (Overall, how easy is the site to use?) - 5

scale of 1 – 5 [5=excellent, 1=poor]

Would you prefer to see information in a language other than English?

Yes

If yes, what language would you prefer?

Is there a feature you would like to see on the County website but don't?

What is your preferred way to access the Internet?

Choose all that apply

Other

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

What code is in the image? *

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Website Customer Satisfaction Survey

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