San Mateo County Department Service Modifications
Agriculture/Weights and Measures
We are designating sufficient staff to ensure crops, produce and food products meet federal and state standards, as well as authorize movement of produce and crops through phytosanitary inspection and certification.
The County Health Officer’s Order identifies “Essential Businesses” as grocery stores, certified farmers’ markets, farm and produce stands and designates food cultivation, including farming, livestock and fishing as well. Our office will continue to investigate pesticide-related complaints and/or illnesses, and follow-up on complaints concerning weights and measures.
Our office is temporarily closed to the public. For over-the-counter services normally available, please call to make an appointment.
Assessor – County Clerk – Recorder – Elections (ACRE)
Our office is temporarily closed to the public. Use our website, phone systems and email to obtain information and services. https://www.smcacre.org
County Clerk – Recorder: Recordings may be conducted either via post or electronically. Staff will be available to assist and answer questions, and may be contacted by phone at 650-363-4500 or email at email@example.com and firstname.lastname@example.org.
Fictitious Business Name (FBN) Statements must be filed through the mail. Special services, such as weddings and passport processing, have been temporarily suspended.https://www.smcacre.org/recorder-services
Our office is temporarily closed to the public. Please contact us by phone or email. We will respond to all inquiries within 2 business days.
Our office is temporarily closed to the public. All communication with families will now occur by phone.
The release of property to next of kin will be "by appointment only" and will be a car-side release. The next of kin will be directed to call from their vehicles upon arrival and a deputy coroner will meet them at the vehicle to obtain required signatures and documentation.
- Phone: 650-312-5562
- Website: https://coroner.smcgov.org/
- Website: https://www.smchealth.org/
Aging & Adult Services
The following programs will remain in operation, though services and requests will be triaged to prioritize urgent needs:
- Adult Protective Services/Elder and Dependent Financial Abuse
- AAS Hotline
- Public Guardian
The following programs will remain in operation but telephonically and with reduced staff:
- In-Home Supportive Services, Multipurpose Senior Services Program, Partners for Independence
- HSS Public Authority
- Commission and Provider Services Unit
This information is subject to change at any time, please check before visiting.
BHRS Access Call Center 1(800) 686-0101, TDD: 1(800) 943-2833 for information, resources, an assessment and referral for mental health or substance use services. www.smchealth.org/bhrsservices
Outpatient Mental Health Clinics:
If you are experiencing a psychiatric emergency, call or text 9-1-1 (see Guidelines for calling 911 in a mental health emergency at www.smchealth.org/mh911) or go to your nearest hospital emergency room if you can safely get there.
All new clients seeking services, please call the BHRS Access Call Center at 1-(800) 686-0101, TDD: (800) 943-2833 for an assessment and referral.
Regional outpatient mental health clinic staff continue to provide essential services to all existing clients and new clients referred by the Access Call Center. Most clinic services will be provided by phone or telehealth video conference. Only urgent services that cannot be performed by phone will be provided on site, by pre-arrangement only. No walk-ins are permitted.
If you are a current client, call your clinic directly to inquire about your mental health services.
- County Youth & Adult Clinic: (650) 301-8650
- Central County Youth & Adult Clinic: (650) 573-3571
- South County Adult: (650) 363-4111
- Shasta Youth & Transition Age Young: (650) 599-1033
- Coastside Youth & Adult: (650) 726-6369
- East Palo Alto Youth & Adult: (650) 363-4030
Specialty Mental Health Services for youth, transition age youth, adult and older adults remain open with limited/modified services. Services are provided by phone or telehealth video conference. Some programs may continue to serve current clients only and may not be accepting new referrals. Face-to-face appointments may be provided for urgent appointments or on a case by case basis. Call the program directly for an appointment or the BHRS Access Call Center 1-(800) 686-0101, TDD: (800) 943-2833 to inquire about services.
Residential Mental Health Treatment Facilities – visitors to residential treatment facilities are restricted. Please call before visiting.
Alcohol & Other Drug Services – contact the BHRS Access Call Center: 1-(800) 686-0101, TDD: (800) 943-2833 for information, resources, assessment and referral to substance use treatment services provided through our contracted network of providers. To inquire about Medication Assisted Treatment, call (650) 573-2735 or visit www.smchealth.org/IMAT.
For general information, you may call the main Alcohol and Other Drug Services Information line at 650-802-6400 Monday-Friday during business hours. No on-site walk-ins are currently permitted.
Correctional Health Services
All persons going inside the jail are now required to undergo a medical screening inclusive of having their temperature taken by our medical staff prior to coming into our correctional facilities.
The following Forensic Mental Health (FMH) Essential & Mandated Services will continue
- Safety cell checks
- Welfare checks and Tiers on the white board (daily checks)
- Administrative segregation rounds (1x week)
- Crisis response - Acute Stabilization Unit (ASU) transfers
Correctional Health Services Staff
- CHS FMH Clinical Supervisors who are telecommuting will conduct virtual and/or teleconference meetings, and huddles with CHS FMH clinicians and CHS administration.
- CHS FMH Clinical Supervisors who are telecommuting will conduct virtual and/or teleconference clinical individual and group supervisions with CHS FMH clinicians.
- Will remain 3 to 6 feet apart from other staff and inmates
- Are required to stay home if symptomatic
- Are required to wear masks and gloves when in proximity of inmates
- Are required to wash hands frequently and clean work areas on an ongoing and frequent basis
- Arresting police officers who are bringing inmates to our correctional facilities to be booked into our correctional facilities are now required to undergo a medical screening inclusive of having their temperature taken by our CHS medical staff prior to coming into our correctional facilities.
Inmates and Clinical Services
- Inmates who are going to be booked into our correctional facilities are required to undergo a medical screening inclusive of having their temperature taken by our medical staff prior to coming into our correctional facilities.
- Inmates who have any similar COVID-19 symptoms or have been identified to be at risk of contracting COVID-19 or may have been exposed to COVID-19 are quarantined from other inmates.
- Inmates are medically screened prior to being moved to another location within the jail to identify potentially sick inmates and prevent infection spread to other locations.
- Outside appointments to other clinics will be conducted via telemed.
- Non-urgent and elective procedures are being postponed.
- Smaller groups of inmates are being brought to the clinic for sick call to maximize social distancing.
- Inmates that comes to the facility are asked to perform hand hygiene when being evaluated by the nurse.
- Inmate contact with staff are being minimized.
- Movements of inmates within the facility is being minimized.
- Clinic visits are being limited to urgent and emergent issues.
- All essential medical services are being continued.
Health Coverage Unit
All in-person health coverage enrollment assistance is suspended.
For health coverage inquiries and phone enrollment assistance, please contact us via email or phone.
Family Health Services
The Women, Infants and Children (WIC) Program has suspended in-person appointments through March 31. We will continue our state-mandated response to any elevated lead tests we receive. Participants will continue to receive their food benefits, which will be issued remotely. Voluntary home visits will be done remotely (tele-visit). Non-essential parenting classes are cancelled.
For WIC benefit inquiries, please call or email us.
- Email: WIC@smcgov.org
- Phone: 650-573-2168 Monday through Friday 8:30 a.m. to 5 p.m
- Website: https://www.smchealth.org/WIC
Environmental Health Services
Our offices remain open to receive and return construction plans, receive complaints, and receive permit applications but will be closed to in-person access.
All hazardous waste collections events and appointments have been cancelled. All outdoor fieldwork, foodborne illness investigations, and site visits involving construction will continue as usual. Please send all inquiries to email@example.com.
- Website: https://www.smchealth.org/eh
Public Health, Policy, and Planning
As of March 17, 2020, we will continue to provide essential services: Animal Control, Vital Records, Public Health Clinics, Public Health Lab, and Communicable Disease Control. Non-essential medical appointments have been canceled and most psych visits will be done over telephone.
Vital Statistics will be open to customers and funeral homes from 9 a.m. to 11 a.m. for certified copies of birth and death certificates.
Applications for medical marijuana cards will be on an appointment basis. Please call 650-573-2395 to schedule.
Home births / Out-of-hospital births will continue to be on an appointment basis as usual.
Beginning this Friday (3/27/20), our new schedule will go into effect. The 2 staff in the office will work from 8:00-12:00, with the door open for customers from 9:00-11:00 only (no exceptions), and then finish their work day at home. The expectation is that when we are not open, we will process the deposit, work on mail orders, print and index births, process mail, register births and deaths…anything we need to get done in the office. If there are days where the mail or FH orders are heavy, you can stay in the office with the door closed until those are finished.
As for the funeral homes, they are welcome to come into the office during the 2-hour window that we will be open to the public, however they can also use the new lockboxes. Every morning we will check all 6 boxes to see if any orders were dropped off, fulfill those orders same day and lock back up in the boxes for them to pick up.
Department of Child Support Services
Our office is temporarily closed to the public. Please contact us via phone or email.
Access your case 24/7 by signing up for Customer Connect at: https://childsupport.ca.gov/customer-connect/
Department of Housing/Housing Authority
Our office is temporarily closed to the public. All non-urgent, non-emergency work orders and annual/biennial housing quality standards inspections will be suspended.
Information about service modifications can be accessed at https://housing.smcgov.org/
For questions, please contact your case worker or email firstname.lastname@example.org.
District Attorney’s Office
The District Attorney’s Office is continuing to provide all mandated prosecutorial responsibilities with no diminution of service to the community on any level.
- Website: https://da.smcgov.org/
- Phone: 650-363-4636
Our office is temporarily closed to the public. Our staff are available to assist you through phone and email Monday through Thursday, 7 a.m. to 5 p.m.
The following essential services will continue to the public, but may be delivered remotely and at reduced levels:
- Talent Acquisition (Recruitment) – all previously scheduled interviews will be conducted via Teams/Skype; moving forward only critical/emergency recruitments will be conduct.
- Civil Service Commission: No meetings will be held. However, any notifications relating to employee appeal rights will be adhered to.
Human Services Agency (HSA)
Economic Self Sufficiency (Public Benefits Programs)
- HSA clients should call the Service Center at 1-800-223-8383 to apply for benefits and for customer service.
- Four HSA regional lobbies (South San Francisco, Belmont, Redwood City, East Palo Alto) will remain open. The temporary Daly City office is closed and clients are encouraged to call the Service Center for assistance
- Clients who visits HSA's regional offices will be directed to use the available phones/computers in the lobbies.
Children & Family Services (Child Welfare and Foster Youth Programs)
- HSA will continue to staff the Child Abuse and Neglect Hotline 24/7.
- Child visitations will be assigned by region to minimize travel.
- Wrap around services will be conducted via video or phone conference.
Employment Services (Employment Support Programs)
- Employment related workshops have been cancelled.
- The Resource Centers in Belmont and Redwood City will be closed until further notice.
Collaborative Community Outcomes (Safety Net Services)
- Contracted services with Core Agencies and Homeless Shelters will continue.
- Veterans Office will only offer telephone appointments.
- Veteran Commission meetings are cancelled.
Please visit our website for services and contact information https://hsa.smcgov.org/.
San Mateo County Libraries
All locations will be closed to public through March 31. Most outreach and mobile services will also be suspended.
San Mateo County Libraries has been fine-free since 2019. Due dates and holds will automatically be extended to accommodate the closure period. Drop off services are operational.
Free Online Resources:
- We are always open at smcl.org with several Online Resources available to access from home 24/7. Our online collection includes:
- eBooks and eAudiobooks
- Streaming movies and music
- Digital newspaper and emagazines
- Homework resources and other online learning tools
- Access these resources and more for free using your library card. If you need any assistance, please get in touch via https://smcl.org/get-in-touch/
We realize that this may present a hardship to our patrons, but we are working on innovative solutions to help preserve library access. We will continue to post new alerts as updates occur. For health and hygiene tips, reliable news sources, and library news regarding the Coronavirus, read our recent blog.
Office of Sustainability
Our office is temporarily closed to the public until further notice. Process Waste Management Plans online at www.smcgov.wastetracking.com>. All in-person workshops, public meetings, and school events have been cancelled.
Contact us via phone or email.
Most parks remain open with service modifications. Protective actions will remain in effect through April 12 when we reassess the situation to see if precautions need to be extended.
- Flood Park and Tidepools at Fitzgerald Marine Reserve are closed
- All playgrounds are closed. This affects all playground areas in Coyote Point Recreation Area, Friendship Park, Huddart Park, Junipero Serra Park, Moss Beach Park, and Quarry Park.
- All reservation picnic areas are closed. However, designated drop-in picnic areas will be open for use and disinfected daily.
- All reservations are canceled through April 12 and no reservations will be accepted from now through April 12. The reservations phone line at 650-363-4020 will be available Monday through Thursday, 7:30 a.m. to 5 p.m. to leave messages regarding reservations and cancellations. During this period, park staff will monitor email and phone messages and respond as appropriate in a timely manner. The on-line reservation system will be available for reservation requests after April 12.
- All events are canceled. This includes Bicycle Sunday.
- All visitors and educational centers are closed. This includes the visitors centers at Edgewood Park, San Pedro Valley Park, Fitzgerald Marine Reserve, Memorial Park, the Folgers Stable at Wunderlich Park, and the historical sites of Woodside Store and Sanchez Adobe.
- Parks will close at 6:00 p.m. rather than the normal 7:00 p.m. They will open normally at 8:00 a.m.
- All gate houses will be closed. Visitors are asked to pay at designated pay stations.
- The Parks main office in Redwood City and the Coyote Point Marina office are closed.
- The Parks Commission Meeting scheduled for April 2 has been canceled.
Planning & Building
The office will be closed to the public and no counter service will be provided, but most other services will be provided remotely via phone, on-line application, email, and mail. Visit our website to process services remotely:https://planning.smcgov.org/
Please see below for details:
- All permit application forms are available on the Planning and Building website.
- Processing of Building and Planning Permit Applications will be processed by email or phone. Updates on the status of building permit applications will continue to be available on the Department’s on-line permit portal (https://aca.accela.com/SMCGOV/Default.aspx), and all correspondence between applicants and staff members will occur by email and phone.
- Issuance of Planning and Building Permits: All approved permits and associated materials shall be issued to the applicants by email or regular mail.
- No new inspections are being scheduled. Inspections that were scheduled prior to this date will be conducted only if the inspection will occur outdoors or in a vacant structure that has not been inhabited for a period of 72 hours or more prior to the inspection, at the discretion of the inspector.
- All complaints regarding alleged code violations should be submitted via phone at 650-363-4825 or email at email@example.com. Only outdoor inspections by Code Compliance Officers will be occurring until further notice.
- The Department is evaluating ways to conduct scheduled public hearings on development applications and appeals conducted by the Design Review Officers/Committees, Zoning Hearing Officer, Planning Commission, and Board of Supervisors online to avoid the need for in-person meetings. The Department will provide updates when available.
- All in-person meetings and workshops have been canceled.
The Department of Public Works Counter is temporarily closed until further notice. Instead we would like you to contact us at one of the email addresses below where your request will be processed as quickly as possible. Please contact:
- General Information: (650) 363-4100, DPW_info@smcgov.org
- Sewer/Sanitation Districts: firstname.lastname@example.org , 650-304-4043, 8 a.m. to 5 p.m. Monday through Friday.
- Sewer/Sanitation Districts Emergencies ONLY: 650-363-4100 - Non-business hours
- Water (CSA 7 & CSA 11): 650-304-4043 8 a.m. to 5 p.m. Monday through Friday; 650- 363-4100 Non-business hours
- Water Bill Payments should be mailed to: Department of Public Works, 555 County Center, 5th Floor, Redwood City, CA 94063
Private Defender Program
Our office is temporarily closed to the public. Contact us by phone during business hours. An Officer of the Day will be on duty to answer questions from the public and inmates to field questions on individual cases. There will also be an attorney from the Juvenile Branch available to answer inquiries.
Panel attorneys may come to the Private Defender Program office to collect paperwork associated to their cases,but are asked to minimize their visits.
- Phone: 650-298-4000
- Website: https://www.smcgov.org/private-defender-program
Probation offices located in the cities of East Palo Alto and South San Francisco are closed until further notice.
Probation will be conducting only mandated services.
These services include the continued function of the juvenile hall at the Youth Services Center, limited court services focusing arrangements and sentencing, and limited field services only focused on areas of high public safety risks.
Office services will be limited to a drop in only.
- Adult and Pretrial questions, call 650-363-4244
- Juvenile and Juvenile Traffic questions, call 650-312-8816
- Website: https://probation.smcgov.org/
Public Safety Communications
County of San Mateo Public Safety Communications dispatch services remain undisrupted and available. In case of an emergency, call 9-1-1.
San Mateo Medical Center
All patients and visitors entering San Mateo Medical Center (SMMC) facilities are being screened for symptoms of COVID-19.
- Patient Services
- Inpatient services will remain open.
- SMMC Emergency Room Services remain open but we recommend only those who require emergency care come in.
- All elective surgeries are being postponed as long as delay does not present a health risk to patients.
- Ambulatory Clinics will provide the majority of their care through telephone check-ins (provider will call the patient), but when it is deemed in the patient’s best interest to have a face to face evaluation, it will be provided.
- SMMC Clinic phone lines are open to help answer patients’ questions and guide them to the right type of service.
- All new patients: 650-372-3200
- 37th Avenue Innovative Care (Adult) Clinic, Pediatric Clinic, and OB/Gyn Clinics (San Mateo): 650-573-3702
- 39th Avenue Medical and Surgical Specialty Clinics (San Mateo): 650-573-3982
- Ron Robinson Senior Care Center (San Mateo): 650-573-2426
- Coastside Clinic: 650-573-3941
- Fair Oaks Health Center: 650-578-7141
- Sequoia Teen Wellness Center: 650-366-2927
- Daly City Health Center: 650-301-8600
- Daly City Youth Health Center: 650-877-5700
- South San Francisco Clinic: 650-877-7070
- Visitation Permissions
- Per prior Health Officer Order, visitors are not permitted to facilities licensed as Skilled Nursing. This includes Burlingame Skilled Nursing, Unit 1A and Inpatient Psychiatry (3AB), both located at the San Mateo Medical Center.
- Visitors will not be permitted on the Acute Medical Surgical floor (2AB) and Intensive Care Unit (ICU), with rare exceptions.
- No visitors are allowed for inpatients.
- Other Services
- Support services such as laboratory, radiology, and respiratory services remain available to inpatients.
- San Mateo Medical Center will not be able to host community or public meetings during this time.
The Revenue Services Division has closed public access at its payment collection window located at 400 County Center, Redwood City. Revenue Services clients are still able to make payments through the online portal on the Division’s website or in the drop box located in the lobby of 400 County Center.
Contact us by email or phone.
Our office is temporarily closed to the public. SamCERA staff will contact members with existing appointments to make arrangements. We are currently offering phone appointments upon request. To schedule a new appointment, email email@example.com or call 650-599-1234.
There will be no interruption of retirement benefit payments. Contact us by phone or email during business hours, Monday-Thursday from 7:00 a.m. to 6:00 p.m.
The San Mateo County Sheriff’s Office continues to respond to the public's calls for service and to maintain public safety.
Minor crime reports will be taken online at https://www.smcsheriff.com/online-crime-reporting
Public visits to our Correctional Facilities have been suspended. The Sheriff’s Office and San Mateo County Correctional Health Services have implemented new procedures at our correctional facilities to protect employees and the inmate population. Learn more at https://www.smcsheriff.com/sites/default/files/COVID-19_Corrections-Update.pdf
The Records and Property bureaus remain open with non-essential services suspended.
Check for updates at https://www.smcsheriff.com/covid-19
Redwood City, South San Francisco and Half Moon Bay locations are closed to accepting property tax payments in person until further notice.
Pay property taxes by mail, automated phone system, online, using the drop box located at 555 County Center, or via the mobile mailbox. Mobile mailbox available April 6 to 10, 9 a.m. to 5 p.m.
Once our office re-opens, taxpayers are encouraged to NOT make in-person cash payments. Please use a personal check or obtain a cashier’s check or money order and mail your payment in, if possible.
Pay online at: tax.smcgov.org or call 866-220-0308. The second installment of property taxes is due no later than Friday, April 10, 2020.