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Welcome to the San Mateo County
Department of Child Support Services

Dad sitting with SonGreetings and welcome to San Mateo County’s Department of Child Support Services website. Our mission is to enhance the quality of life for children and their families by helping parents meet the financial and emotional needs of their children by establishing and enforcing child support orders in an effective, efficient, and professional manner. But we cannot accomplish our mission alone. We need your help. That is why we have developed this special area of our website, to help you understand the child support process so that you can help us with your case.

Please take some time to review the information provided. If you have any questions about either your case or the child support process, please contact our office. You can send us email through our website or call our Customer Service Center toll free at (866) 901-3212 between the hours of 8:00 a.m. to 4:45 p.m.  You are also welcome to visit our office in Redwood City. Our caseworkers meet with visitors during office hours, which are Monday through Friday, 7:30 am to 5:00 pm. If you come into the office, we will try to see you right away, but we guarantee that your wait will be no longer than 20 minutes.

I hope that the information available on this website will help you learn more about our Department and the Child Support Process. We look forward to working in partnership with you on your child support case.

Iliana Rodriguez
Director, San Mateo County
Department of Child Support Services

 

 

noalt Child Support Mobile AppThe CAChildSup mobile app provides easy and secure access to your child support account... more>>
noalt The Child Support Application & Modification request is now available online through TurboCourtOnline forms now available: Using TurboCourt, . . . more>>
noalt eDocumentsView, save, and print your child support documents online . . . more>>
noalt Security Alert for California EPC CardholdersProtect your privacy and identity. . . . more>>
noalt New Local Court RulingEffective January 1, 2013, Local Court Rule 5.12 requires parties with a DCSS . . . more>>
2 computer facing each other Electronic Income Withholding OrdersIn an effort to improve the efficiency and effectiveness of Income Withholding, . . . more>>
image of a phone Changes to Call Center HoursDue to budget cuts, our Call Center hours will change starting September 17, 2012 . . . more>>
hands texting on phone Payment AlertsDid you know?  You can receive email, phone or text alerts when . . . more>>
noalt Message from Our OfficeALERT—If you receive a phone call from our office, you will never be asked to . . . more>>
noalt $25 Fee InformationBeginning October 1, 2011 the Department of Child Support Services will assess the $25 Annual Service Fee . . . more>>
noalt New Child Support Services KioskThe San Mateo County Department of Child Support Services now has a Kiosk located outside the reception lobby . . . more>>
Keyboard focused on enter key Child Support Application Goes AutomatedON LINE APPLICATION:  You can now fill out an application for child support services online . . .    more>>
two hands shaking Employer Handbooks Employer Handbooks - If you are an employer and need information about employment and income verification requests, wage withholding orders and more please click on one of the following: CSDA Employer Handbook
or
California Child Support-A Guide for Business
more>>
image of cell phone Recently received an automated phone call from us?If you were recently contacted by our office due to a lapse in payments, please make a payment to avoid further enforcement actions, please click here . . . more>>
image of calculator Recently unemployed? Need a Child Support modification?If you have recently become unemployed, it is important that you contact our office immediately to discuss your ability to meet your monthly court ordered child support obligation. You may be eligible for a modification of your child support order, please click here . . . more>>
CSDA icon Child Support: What You Need To Know This video contains key information you need to know about the California Child Support Program . . . more>>
Image of video camera Learning to Work Together Watch this video and you will learn that working together will take us a long way! more>>
image of cell phone Contact UsClick here for our Office Hours, Directions, email us regarding questions and comments about our site . . . more>>
image of piece of paper Mission StatementOur mission statement is to provide the . . . more>>
county seal San Mateo County Organization Chart Click to view San Mateo County's Organization Chart . . . more>>
image of Org Chart Child Support Services Organization Chart Click to view our Org Chart . . . more>>
image of pie chart Department of Child Support Services Budget Here is the San Mateo County Department of Child Support Services Budget Plan for year 2010-2012 . . . more>>
Image of people Employment Opportunities Information to learn more on being a County Employee . . . more>>
noalt DCSS Strategic Plan 2010-2014 DCSS Strategic Plan 2010-2014 . . . . more>>
noalt Face of Child Support 2009 Face of Child Support 2009 . . . more>>
image of kids walking Face of Child Support 2007 Face of Child Support 2007 . . . more>>
noalt Face of Child Support 2005 Face of Child Support 2005 . . . more>>
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